The DIRECTV representative connected us directly to the AT&T Representative, my husband provided all the information that was requested of him and she transferred us back to the DIRECTV representative to complete the transaction.
Obviously had we not been qualified for the offer, we would have discontinued the transaction.
On July 20, 2017 I called the DIRECTV customer service and spoke to customer representative who identified himself as Jay, he in turn connected me with an Account Specialist who identified herself as Chaney.
She assured me that the discounts would be reactivated, and I would see the changes on my next monthly statement. On August 20, 2017 I received my online statement and found to my dismay that the discounts had not been reactivated but that my DIRECTV bill had gone from .39 per month to 8.94 with no justification, nothing had changed, we are still AT&T Residential customers.
I called again on my way home from work and First Lady says she is going to credit my account again and that I need to get to billing for my AT&T account. CAlled back and spoke to a supervisor and said they will not credit my account for last month even though it was promised and the NFL Sunday ticket has to be removed in order for me not to get charged. If my bill is not straightened out I will be canceling tonight due to the lies people have made to me.I agreed to the deal, and we began the application process.Part of the terms were that the account be set up with an online autopay.In 2006, Direc TV sold off the last of its non-core business entities and began to focus solely on satellite TV service. In 2010, Sirius XM channels were replaced with Sonic Tap.Direc TV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.I spent 2 hours and 11 minutes the second go round for a total of 3 hours and 5 minutes of wasted time.